FREQUENTLY ASKED QUESTIONS
Q: What type of material do you use for the banner?
Q: Does the pull-up stand come with any guarantee?
Q: Where is the pull-up stand from?
Q: How fast is your turnaround time?
Q: Do you charge for delivery?
Q: Do you provide design services?
Q: What kind of software/programs do you accept for the artwork?
Q: Do you provide bulk discounts if I'm ordering 5 or more sets?
Q: What methods of payment are available?
Q: What type of material do you use for the banner?
A: We use matte-laminated photo paper, preferred for its superior finishing and vivid colors.
PVC canvas material is also available (more suited for outdoor usage). Email us for a quote if you are interested to know more.
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Q: Does the pull-up stand come with any guarantee?
A: No, it doesn't. Due to the nature of usage for this product, we are unable to lay any claims about its longevity. Some of our clients use the same stand for years without facing any problems, while others get their stands bruised and dented within weeks. This depends largely on individual handling methods. However, you can email us for any assistance required. We are happy to provide help on a case-by-case basis.
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Q: Where is the pull-up stand from?
A: The pull-up stand is imported from China. There are many models available, but we believe that the one we are currently using is one of the better, sturdier models available. The finishing and accessories are of good quality.
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Q: How fast is your turnaround time?
A: Once artwork is confirmed, we are able to deliver the stands within 2-3 working days.
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Q: Do you charge for delivery?
A: There is no delivery charge. We deliver free of charge to the location of your choice.
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Q: Do you provide design services?
A: Yes, we do. Email us at info@pullupstand.com for a quote or to request for our samples of our design work.
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Q: What kind of software/programs do you accept for the artwork?
A: We prefer hi-res PDF files, but are also able to accept Freehand, Illustrator, and Photoshop files. All text should be pathed and all images need to be at least 150dpi at 100% scale. Artwork should be accompanied by a hardcopy proof.
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Q: Do you provide bulk discounts if I'm ordering 5 or more sets?
A: Yes, we do. Email us for a quote.
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Q: What methods of payment are available?
A: Cash or cheque payment upon delivery is required for orders below 3 sets. For orders of 3 sets and above, we will require 50% advance payment in order to proceed.
Overseas orders (from beyond Singapore) can be paid using Paypal. Email us to enquire about shipping costs to your country.
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