Q: What type of material do you use for the banners/posters?
Q: Are there any guarantee/warranty for the products?
Q: Where are your products manufactured
Q: How fast is your turnaround time?
Q: Do you charge for delivery within Singapore?
Q: Do you provide design services?
Q: What kind of software/programs do you accept for the artwork?
Q: Do you provide bulk discounts if I'm ordering 5 or more sets?
Q: What methods of payment are available?
Q: Can you ship the order to me? I'm not based in Singapore.
Q: What type of material do you use for the banners/posters?
A: We use matte-laminated photo paper, preferred for its superior finishing and vivid colors.
PVC canvas material is also available (more suited for outdoor usage). Email us for a quote if you are interested to know more.
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Q: Are there any guarantee/warranty for the products?
A: No, it doesn't. Due to the nature of usage for this product, we are unable to lay any claims about its longevity. Some of our clients use the same stand for years without facing any problems, while others get their stands bruised and dented within weeks. This depends largely on individual handling methods. However, you can email us for any assistance required. We are happy to provide assistance on a case-by-case basis.
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Q: Where are your products manufactured?
A: Our products are sourced from China, Taiwan, Malaysia and Korea. We select the best stands available in these markets, with an eye for value, quality and cost. Asian manufacturers are rapidly making improvements in their products, and standards are matching up to European levels. We frequently receive praise from our overseas customers for the standard of our products.
Printing is done locally (in Singapore) with HP's latest range of printers. We provide both inkjet and solvent printing.
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Q: How fast is your turnaround time?
A: Once artwork is received and we have confirmed that the artwork is of suitable quality for printing, we can turn around the order within 2-3 working days. For larger quantities, we will advise on additional time needed.
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Q: Do you charge for delivery within Singapore?
A: Most deliveries are delivered at no extra cost.
However, there is a nominal delivery charge for smaller orders.
$10 charge for orders below $200, $15 charge for orders below $100.
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Q: Do you provide design services?
A: Yes, we do. Email us at info@pullupstand.com for a quote or to request to view samples of our design work.
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Q: What kind of software/programs do you accept for the artwork?
A: We prefer hi-res PDF files, but are also able to accept Freehand, Illustrator, and Photoshop files. We do not use QuarkXpress or Indesign.
All text should be pathed and all images need to be at least 150dpi at 100% scale. Artwork should be accompanied by a hardcopy proof or a flattened JPEG file so we can view and compare to ensure nothing has misaligned or differs from your intended artwork.
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Q: Do you provide bulk discounts if I'm ordering 5 or more sets?
A: Yes, we do. Email us for a quote.
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Q: What methods of payment are available?
A: Cash or cheque payment upon delivery is preferable. Otherwise, credit terms of 14 days can be arranged, subject to our discretion. We extend credit terms to returning and regular customers
Overseas orders (made from beyond the shores of Singapore) can be paid using Paypal or telegraphic bank transfer. For such orders, we require payment in advance, in order to proceed with production.
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Q: Can you ship the order to me? I'm not based in Singapore.
A: Yes, we regularly ship out orders using FedEx. Please enquire with us to get a quote for the shipping charges that will apply for your destination. Please also note that our quote for shipping does not cover the customs duties & taxes that are imposed by the receiving port, and we advise customers to check up on this beforehand with their customs side.
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